Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid subscriptions to the software products operated by Kinetic Helix LLC(“Kinetic Helix”), including Mail Falcon and Attendance Tracker.

Cancel anytime

You can cancel your subscription at any time, directly from your account settings or by emailing [email protected]. When you cancel:

• your plan stays active through the end of the billing period you have already paid for;
• you keep access to paid features until that period ends;
• your subscription does not renew, and you are not charged again.

Refunds

Subscription fees are billed in advance and are non-refundable, including for partial billing periods after you cancel. We do not provide prorated refunds for the unused portion of a billing period.

We may, at our discretion, issue a refund in cases such as a duplicate charge, a billing error on our side, or where required by applicable law. If you think you were charged in error, contact us within 30 days and we will make it right.

Free trials

Where a product offers a free trial, you will not be charged until the trial ends. Cancel before the trial ends to avoid being billed.

How to cancel

1. Open your account or billing settings in the product, or use the billing portal link provided there; or
2. Email [email protected] from the address on your account and we will cancel it for you.

Questions

Reach us any time at [email protected]. See also our Terms of Service and Privacy Policy.